Online Counselling Australia

The digital revolution has had a huge impact on the way we interact with others, as well as the delivery of healthcare. Online counselling in Australia (‘Telehealth’) provides people with an opportunity to talk about the issues that concern them whenever and wherever they need to.

One of the great things about online counselling is how convenient and flexible it can be. Some people feel more comfortable and less anxious opening up and discussing their issues though online channels; they can feel less pressured or rushed to talk. If you would be more comfortable talking about difficult issues with a professional counsellor from the privacy of your own home, or if you’re on the move, our online counselling service is a convenient option for you.

As is the case with face-to-face counselling, online counselling -also called telehealth- can assist you in exploring your thoughts and emotions to make sense of why you are thinking and feeling a certain way, and help you to generate achievable solutions to your problems and repair or strengthen your relationships.

Indeed, counselling is often the first and usually one of the best weapons we have against a range of challenging mental-health issues like depression, complicated-grief and anxiety to name just a few.

But counselling is not just for mental-health issues, it’s also an effective strategy for dealing with relationship problems and other difficult life events. Indeed, counselling is a multi-faceted therapeutic approach to dealing with many of life’s challenges, desires and goals. Essentially, the key benefits of counselling remain the same whether provided online or face-to-face. To find out more about the Benefits of Counselling click on this link >>


How does Online-Counselling work?

Online counselling works similarly to that of face-to-face counselling. Just like face-to-face counselling, online counselling is conducted in a private atmosphere and can engage a range of proven therapeutic techniques including cognitive behavioural therapy; as well the counsellor remains bound by his or hers professional obligations as to competency and confidentiality.

Note: Online counselling is not appropriate for people who are homicidal, suicidal or self injuring. If at any time you are concerned about your personal safety or the safety of another person, please contact your local hospital emergency department, or otherwise contact emergency services on 000 for immediate assistance. Where there is not an immediate emergency ‘Lifeline’ may also be able to provide assistance on 13 11 14

Online counselling is available as a video-audio session and can be accessed by the client via a desktop or mobile device. Our preferred method of online counselling is via ‘Zoom’.

Once a consultation is arranged, we will send our client a ‘Zoom-invitation-link’ which can simply be click on at the prearranged time. Zoom (in our opinion) offers a superior streaming service to that of Skype or Messenger/Facetime). Nevertheless, we are happy to conduct counselling sessions on either format to suit our client’s preferences. To learn more about Zoom please click on the YouTube image on the left; it will take you to a short video about Zoom’s features. Downloading Zoom is easy and it’s free. Go to this link to download Zoom >>


How to book an Online-Counselling session?

Booking an appointment is easy. Simply phone or email us via the ‘Contact Us‘ / ‘Phone‘ buttons displayed on your screen. To learn more about how to make a consultations and fees please click on the button below. Don’t forget, we offer a free 10min phone consultation to make certain we can provide the services you require – whether online or face-to-face.



What can you expect for your first online therapy session?

Once a consultation is arranged, and before the session begins, you will be emailed a ‘consent form’ which you should look over carefully, and then follow the instructions to send your consent back via email. We will likely already have some of your basic information from when you make the appointment, but we will need you to consent to us collecting additional information during the counselling session, and about the counselling session itself. This consent form will explain the framework of therapy- the frequency and duration of your sessions, the rules about confidentiality and information about fees and payment. Your informed consent basically forms the foundation of an agreement between you and your counsellor as to how we will work together.

Sometimes clients may feel awkward or anxious about seeing a counsellor on a screen rather than in a clinical environment. It is the job of the counsellor to try and address those worries and help you feel as comfortable as possible. For you, as the client, the trick is to find a place that feels comfortable and confidential before the online session begins. In the same way that we make sure there is as little distraction as possible in our clinic, you need to do the same if you are calling in from elsewhere so that the focus is on you with as little distraction as possible. We want to make sure you are getting as much out of the sessions as possible. This after all, is your time.

From here, we listen to you. The first session is for us to understand what the issue or issues that have brought you to us. Until we have had the benefit of understanding your symptoms and reasons for seeking therapy, it is impossible for us to conclude a particular therapy or approach to go forward with. While the first session may seem a little unstructured to you, from the counsellor’s perspective it all about understanding you.

It is important to know that there is no right or wrong way to tell your story. Some people prefer to start at the beginning and go through their story chronologically. Others prefer to start with the most pressing concern in the present moment and work backwards from there. There are many different ways to approach your story and all of them are fine.

Things your counsellor may want to know about in the first (or first few) sessions include:

  • Your family history;
  • Your current situation including important relationships, work or school, and daily habits;
  • How you are experiencing your symptoms: how long they have been present, and information about the timing of their onset;
  • Past experiences you may have had with therapy: if there was anything about your past experience that was particularly helpful or not;
  • Many counsellors will view the first therapy session as an evaluation period. The goal here is to get to know one another better and to see if you and your counsellor are a good fit;
  • And of course, your counsellor will want to fully explore your goals for therapy to understand better what you are hoping to get out of the experience.

The Therapeutic Relationship

One of the most important factors in counselling and psychotherapy is that you feel comfortable with your therapist and that you feel like you are a good match. Not every person clicks well with every therapist, and your therapist understands this. We call this the ‘therapeutic relationship’ or ‘therapeutic alliance’.

You will be encouraged to ask any questions you have or to raise any concerns if there is something that you don’t feel comfortable with or think that the therapist’s approach isn’t what you need. Your feedback is important and helps the therapist to make sure that you get the best service possible. Many times, with your input, the therapist is able to adapt his or her approach so that it may be more helpful for you, your personality style and your unique needs.

If for any reason, your therapist really doesn’t feel like a good fit, this is completely okay. Your therapist should be able to help facilitate (at no additional cost) a transfer to another professional who might be a better fit for you.

Online counselling can also offer some advantages over in-person counselling as it is potentially free of certain constraining factors such as to help alleviate a client’s apprehensiveness or shyness and encourage the client to be more open and frank. It also provides a degree of anonymity that is comforting to some clients, reducing intimidation that some people may feel at the prospect of seeking traditional in-person therapy. Research shows online counselling, in some circumstances, to have better results among clients with anxiety and/or depression related disorders.

Remember, if you’re too busy or live too far away to make it to our clinic, it’s no problem! Our online counselling and psychotherapeutic services are available from the comfort of your own home regardless of where you live.

Making your first Appointment – Free 10min phone Consultation:

If you’ve decided it’s time to seek therapy, then you’ve already done the hardest part by recognising that you could use support with your mental health or an emotional issue.

To help you decide if you are ready to begin therapy, we offer a free 10-minute phone consultation in which we can discuss the problems you are experiencing and how we might be able to help you.

Of course, you will have the opportunity to ask any questions you may have, and together we can decide whether ours is the best counselling and therapeutic service for you. To book your free phone consultation, please telephone our clinic or click on the button below:


Important Information

The information provided on this website ( is offered as general educational content only. The information herein should not be considered as advice, nor should it be used to treat, assess or diagnose a psychological condition, nor should it be used as an alternative to obtaining professional advice, diagnosis or assessment from a mental health professional.

In severe cases of a mental health disorder, including severe cases of any those disorders described herein, or any others such as bipolar disorder, psychosis or schizophrenia, medication may need to be prescribed to the sufferer. Only a Psychiatrist can legally prescribe medications to address such disorders, for example antipsychotic drugs and antidepressants.

If at any time you are concerned about your personal safety or the safety of another person, please contact your local hospital emergency department, or otherwise contact emergency services on 000 for immediate assistance. Where there is not an immediate emergency ‘Lifeline’ may also be able to provide assistance on 13 11 14.

Please also refer to the following disclosure information: