Consultations and Fees


Making an appointment for a consultation (including an Online consultation) is necessary:

  • Appointments can be made from 8.30am to 5.30pm – Monday thru’ Friday – Tel: 0418 225-372
  • Consultations are scheduled from 8:00am to 6:00pm – Monday through Friday.
  • Consultations are usually for 1 hour.
  • Where necessary, after hours and weekend consultations can be arranged. Additional fees may apply.


Counsellor – @ 1 hour = $175.00 (incl’ GST)

Psychologist – @ 1 hour = $240.00 (incl’ GST)

See below:
‘The difference between a Counsellor and Psychologist’
‘Medicare & Insurance Rebates’ – ‘Mental Health Treatment Plans’

We accept all major Credit & Debit Cards as well as PayPal.




Online Counselling Services

Therapy available from the comfort of your own home.

Too busy or live too far away to make it to the office? No problem! Thanks to our new Online Counselling service, we can now offer counselling and psychotherapeutic services regardless of where you live in Australia. To learn more about our online counselling services, please click on the button below:



Free Preliminary Phone Consultation

To help you decide if you are ready to begin therapy, we offer a free 10-minute phone consultation in which we can discuss the problems you are experiencing. You will have the opportunity to ask any questions you may have and together we can decide the next step forward. To learn more please click on this link >>

Cancellation Policy

We require 24 hours notice for cancellations or changes to your appointment or the full fee will be charged.

See below:
‘What to expect at your first Consultation’
‘Client Confidentiality’


What to expect at your first Consultation

Your first consultation will be different from future consultations. The initial consultation session is a period for you and your therapist to get to know each other and get an idea of how to proceed. Future visits will likely be more therapeutic in nature. For example, in your second session, you may explore a specific symptom, problem, or past trauma you mentioned in the first session.

Taking the first step to have a better life

Keep in mind that both counselling and psychotherapy usually requires multiple visits, so it is best not to expect any instant solutions to any problem on your first consultation. Indeed, therapy is about equipping you with life-long solutions and should not be considered a quick fix.

During the first session, you will likely be asked about such things as:

  • What brought you to therapy?
  • What do you feel is wrong in your life?
  • What are your symptoms? – how long they have been present, and information about the timing of their onset;
  • Past experiences you may have had with therapy – if there was anything about your past experience that was particularly helpful or not;
  • Some questions about your history, including childhood, education, relationships (family, romantic, friends) current living situation, your career and life goals;
  • Many counsellors will view the first therapy session as an evaluation period -the goal here is to get to know one another better and to see if you and your counsellor are a good fit;
  • And of course, your counsellor will want to fully explore your goals for therapy to understand better what you are hoping to get out of the experience.

Indeed, during your first consultation your therapist will aim to identify with as much clarity as possible, the particular issue or issues affecting you. Often this requires a decluttering of a client’s thoughts which might mask the true or core issue or issues at the centre of the problem, and the causative factors giving rise to such problem. The therapist will also talk to you about the possible length of your treatment, likely therapeutic methods to be employed, and the ins and outs of our client confidentiality obligations.

As to developing a particular therapeutic plan going forward, it is more likely this will occur in your second consultation because in reality until then it is unlikely that there will be sufficient information before the therapist from which to give full consideration to a path forward.

It is also likely that you will be asked to complete a ‘personal observation’ questionnaire before your second consultation which will assist your therapist to better understand your particular learning styles and behaviours. We call this ‘homework’. Therapy is about equipping you with life-long solutions and should not be considered a quick fix.

Medicare & Insurance Rebates – ‘Mental Health Treatment Plans’

Medicare rebates are available for psychological treatment of eligible mental health conditions. You may be able to claim back a proportion of your fees from Medicare if your medical doctor assesses you to be eligible for psychological services under a ‘Mental Health Treatment Plan’. If you have an authorised Mental Health Treatment Plan, Medicare may reimburse a significant proportion of the fees for up to 10 sessions (in many cases 20 sessions) per calendar year. In addition a proportion of your fees may be redeemable from your private health insurance, depending on your health plan. Find out more about mental health plans and rebates >>

Medicare rebates are not usually available for Counsellors; however, depending on your private health fund and level of cover, you may be able to claim on your insurance — it is worth calling your insurer to check if you are covered for Counselling.

Important: In respect to Mental Health Treatment Plans there may be long-term unanticipated confidentiality issues that you should be aware of. Please click here to read about ‘Confidentiality & Mental Health Treatment Plans’ >>

The difference between a Counsellor and a Psychologist

Counsellors typically focus on identifying and implementing potential solutions to a client’s immediate and life’s problems. Counselling focuses on assisting clients to identify, talk about, explore and understand their thoughts, feelings and behaviours and to work out what action they want to take and why they have concerns or problems. Counsellor’s will usually engage a client in a ‘talk based therapy’ which may include -for example- Cognitive Behavioural Therapy (CBT) or Acceptance Commitment Therapy (ACT). While a non-psychologist Counsellor can address a wide range of mental health issues including anxiety, depression, mood swings, stress, anger, grieving, low self-esteem, phobias, obsessive-compulsive disorders and in some cases, eating disorders, substance dependence and/or trauma (PTSD/PTSI) – serious mental health illnesses will likely need to be treated by a Psychologist (see below).

Counsellors can also help clients to clarify values and identify options when making important personal or professional decisions, manage conflicts within relationships, develop better interpersonal and communication skills, or intentionally change unproductive thoughts and behaviours. Anyone in a state of indecision or who is distressed in any way, whether psychologically, physically, spiritually or practically is a possible candidate for counselling. Seeing a Counsellor is an excellent first step.

Psychologists are more likely to work with individuals with very serious mental illness such as – Schizophrenia disorders, Bipolar disorders (or manic depression), Severe Anxiety, Psychotic and Delusional disorders, Paranoia, Borderline personality disorders, Autism & Developmental related disorders, Psychopathic (or sociopathic) related disorders, Delirium, Neurasthenia and gender dysphoria, for example. Psychologists often work in collaboration with Psychiatrists who are medical doctors and who are able to prescribe medications, such as antipsychotics and antidepressants. Accordingly, if your problem is very serious, such as being diagnosed you will need the support of a Psychologist and/or perhaps a Psychiatrist.

Client Confidentiality

In most cases, a Therapist* is required to keep information discussed during therapy, private and confidential. CBT Counselling & Psychotherapy assures clients of a high-level of discretion and confidentiality.

Indeed, confidentiality includes not just the contents of therapy, but often the fact that a client is in therapy. For example, it is common for a therapist not to acknowledge a client if they run into them outside of therapy, in an effort to protect the client’s confidentiality.

However, confidentiality is not absolute. Under certain circumstances a therapist can be compelled to brake confidentiality; for example, in a situation when the therapist believes that the client or another individual is at risk of harm, or when there is a legal obligation to do so, such as being compelled to by Court issued subpoena.

In some states of Australia, mandatory reporting is required where there is actual or suspected child abuse. Similarly, our profession’s Code of Ethics require such concerns to be reported in any event. CBT Counselling & Psychotherapy adheres to the ‘Australian Counselling Association’s Code of Ethics’ which covers ‘confidentiality’. you can read it here >>

We recommend that before you enter into a ‘Mental Health Treatment Plan’ you read our information page ‘Confidentiality & Mental Health Treatment Plans‘ – please click here >>.

We understand that for high-profile business people and celebrities, confidentiality is paramount. For this reason, a number of specific strategies have been developed to afford such clients an extra level of confidentiality.

*(For the purpose of this section ‘Client Confidentiality’, the term ‘Therapist’ will include a ‘Counsellor’, ‘Psychotherapist’, ‘Psychologist’ and ‘Psychiatrist’.)