Client Confidentiality

What you need to know: In most cases, a Therapist* is required to keep information discussed during therapy, private and confidential. CBT Counselling & Psychotherapy assures clients of a high-level of discretion and confidentiality.

Confidentiality includes not just the contents of therapy, but often the fact that a client is in therapy. For example, it is common for a therapist not to acknowledge a client if they run into them outside of therapy, in an effort to protect the client’s confidentiality.

Psychotherapy is most effective when you can be open and honest. Psychotherapists understand that for people to feel comfortable talking about private and revealing information, they need a safe place to talk about anything they’d like, without fear of that information leaving the room. We take your privacy very seriously and it is part of our code of ethics.

However, confidentiality is not absolute. Under certain circumstances a therapist can be compelled to brake confidentiality; for example, in a situation when the therapist believes that the client or another individual is at risk of harm, or when there is a legal obligation to do so, such as being compelled to by Court issued subpoena.

In some states of Australia, mandatory reporting is required where there is actual or suspected child abuse. Similarly, our profession’s Code of Ethics require such concerns to be reported in any event. CBT Counselling & Psychotherapy adheres to the ‘Australian Counselling Association’s Code of Ethics’ which covers ‘confidentiality’; you can read it here. Psychologists engaged with our practice are required to adhere to the ‘Australian Psychology Society Code of Ethics’ which also covers ‘confidentiality’; you can read it here.

Celebrities & High Profile Business People

We understand that for high-profile business people and celebrities, confidentiality is paramount. For this reason, we have developed a range of strategies to afford such clients an extra level of confidentiality.

Releasing information to other individuals

In situations where you would like your therapist to discuss your treatment with a family member, other health professional or third party, you are required to authorise consent. This is best done in written form so there is a clear understanding between you and your therapist as to what information you consent to being disclosed and what you would like to remain confidential.

Be mindful about asking a family member to call and enquire about your appointments because if there has been no authorised consent provided, your psychologist and the administration team will be unable to confirm that you are attending counselling. This is done in the effort to protect your confidentiality. Therapists -whether a counsellor / psychotherapist or psychologist- generally can’t contact anyone else without your written consent.

What information can I share about my psychotherapy treatment?

Privacy is your right as a patient or client. If you choose to tell your friends or family that you’re seeing a psychologist, you are free to do so. How much information you decide to share is up to you. Psychologists are ethically bound to protect your privacy regardless of what information you choose to share with others. For example, psychologists typically won’t connect with clients on social media sites, even if the client initiated the request.

If you have a ‘Mental Health Treatment Plan’ from your GP’ and intend to claim the Medicare rebate for your sessions (with a psychologist) you should be aware that information concerning your diagnosable mental disorder might be shared with others that you didn’t expect. We recommend that before you enter into a ‘Mental Health Treatment Plan’ you read our information page ‘Confidentiality & Mental Health Treatment Plans‘ – please click here >>.

We at CBT Counselling & Psychotherapy look forward to helping you. If you require any further information about our Counselling and Psychotherapeutic services, please phone or email us via the ‘Contact Us‘ / ‘Phone‘ buttons displayed on your screen.

*(For the purpose of this section ‘Client Confidentiality’, the term ‘Therapist’ will include a ‘Counsellor’, ‘Psychotherapist’, ‘Psychologist’ and ‘Psychiatrist’.)

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